In Phone Administrators, you should be able to track down the setting that enables the malware to camp out. Keep in mind that you may need to visit Other security settings first, depending on your security menu’s hierarchy. Step 2: When you get to the Security menu, look for a tab that says Phone (Device) Administrators. Step 1: All you have to do is navigate back to the original Settings menu and scroll down to Lock Screen and Security (or a similar corresponding section). The app may have given itself administrative settings, protecting itself from deletion.įortunately, this is often a relatively easy issue that you can fix on your own. An app with super smarts (and dangerous malware or ransomware) can hack your administrator settings. Instead, you’ll see Disable on the menu, and that will be all. In fact, the option to delete may not even be there. In some cases, you can’t uninstall the problem app. What to do if you can't uninstall the app
Step 3: For most Android devices, you can switch to safe mode by holding down the power button for a couple seconds when your device is on, then tapping and holding on the Power off option. This will help limit the damage the infected app can do. When you turn your device back on and plunge in to isolate the problematic app, switch over to safe mode first.
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Step 2: How to turn safe mode on and off on AndroidSwitch to safe/emergency mode while you work. However, this will also require restoring phone access to the internet again, which involves some risk.
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Anti-malware apps can help identify what is causing your problems and may even be able to remove the infected software for you. If your research turns up nothing, you may want to turn your phone back on and skip down to step five. If you can’t find the app at the root of the problem, you can’t remove it. Do you know the specific infected app that brought malware onto your device? Do you know what other types of software it may have downloaded without your consent? If not, then move to another computer and look up your symptoms (as well as any new apps you tried out) to narrow down the issue. Shutting down also gives you time to think and research. It may not stop the malware from causing damage, but it can stop the problem from getting worse, and may halt ongoing malware attempts to access nearby networks. Once you’re sure your phone is under attack by malware, hold the power button down and turn the phone fully off. Step 1: Shut down until you find out the specifics. We’ll walk you through how to do that, then we’ll give you some options for protection, as well as suggest antivirus apps you can use to restore your phone’s health and keep it safe in future. The first step is to find the malware on your phone.
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